• What are your available payment methods?

COD (Cash on delivery), Prepaid (Credit/Debit Card, UPI, Airtel Payments Bank, PhonePe, OLA Money, Freecharge Wallet, MobiKwik, Reliance Jio Money, Net Banking)

• How long does shipping typically take?

Delivery takes 7-10 working days for most metros and tier cities. Please contact us at contact@espanshe.com or +919846332339 if there are any delays with your order. 

• Do you offer international shipping?

At the moment, we do not provide international shipping. However, we have exciting plans to expand our services globally, which will include the introduction of international shipping in the near future. Keep an eye out for updates as we work towards enhancing our shipping options to serve customers worldwide.

• What is your return/exchange policy?
  
  

1. Return or exchange can be requested within 30 days from the date of delivery, preserving original condition, tags, and packaging of the items ordered.
2. Accessories and selected items (specified in product page) are not eligible for return or exchange.
3. Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size.
4. For returns and exchanges, we will arrange for the item(s) to be picked up and delivered to our warehouse for inspection once your request is created. After we receive the item(s), your refund or exchange will be processed within 1-2 days. Espanshe reserves the right to reject the return or exchange request if the items do not meet the standards.
5. Refund can be processed in:
   Cash Refund: The refund will be issued in cash, minus the reverse shipping charge of Rs.99. This applies even to orders that qualified for free shipping. Coupon/Voucher: The entire amount can be redeemed later without  incurring any shipping fees (forward and reverse) if you opt for a coupon or voucher. It will be valid for 3 months.
6. The first exchange of first order is free, but from the second exchange onwards, a shipping fee will be applied.
7. Offer items cannot be returned or exchanged without bearing the shipping cost.
8. Espanshe will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Espanshe would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
9. For unserviceable pin codes, you will be required to self-ship your items, kindly pack the items securely to prevent any loss or damage during transit. We recommend you use a reliable courier service. The customer is responsible for shipping costs.
10. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. We suggest recording a proof video while packing your return or exchange. If we receive an incorrect or damaged product, we won't be able to process your request unless you can demonstrate that the issue was not caused by you, but by the shipping partner.
11. Please note: Exchanges are subject to stock availability and the serviceability of your address. If you choose to exchange an item, our delivery representative will pick up the original item and deliver the new one separately. Please note that we can only offer size exchanges. If you wish to exchange your item for a different product, we recommend returning it for a refund and purchasing the new item separately.

• When will I get my refund?

After your return/exchange request is accepted, your item(s) will be picked up by our shipping partner in 1-2 days and once it is delivered back to our warehouse, item(s) need to be inspected. After inspection is successfully completed, refund will be initiated in 1-2 days.

• Are there any shipping fees or additional charges?

Shipping fees or additional charges apply only to orders below Rs 1,199/-. For such orders, a shipping fee of Rs 99/- is charged. However, for all other orders, shipping is free for our customers. We strive to provide a cost-effective and convenient shopping experience while ensuring timely delivery of your purchases.

• Can I track my order?

Yes, you can always track the shipment on our tracking page. Once your order has been shipped, we will provide you with a tracking number. To track your package and stay updated on the progress and estimated delivery date, please visit our tracking page.

• What if I receive a damaged or incorrect item?

Damaged or incorrect items can be returned and exchanged free of charge. Contact our customer support with details and evidence, and we'll assist you in resolving the issue promptly.

• How do I determine the right size for me?

To determine the right size for you, we provide a fitting chart on the product page. The fitting chart offers detailed measurements and guidelines to help you choose the correct size based on your body measurements. Simply refer to the fitting chart provided on the product page to ensure the best fit for your measurements.

• Can I cancel or modify my order after it has been placed?

To initiate a cancellation, please log into your account and proceed to the return and cancellation section. Kindly note that if the product has not been dispatched, you will be able to cancel the order. However, once the product is delivered, any desired changes would fall under the category of returns rather than cancellation.

• Do you offer gift cards or gift wrapping services?

Currently, we do not offer gift cards or gift wrapping services. However, we are constantly evaluating new features and services to enhance our customer experience. Please stay tuned for any updates regarding the availability of gift cards or gift wrapping options in the future.

• How can I contact your customer support?

You can reach our customer support team through the following methods:
Email: Send an email to contact@espanshe.com and our team will assist you with your inquiries or concerns.
Phone: You can also contact us at +919846332339 to speak directly with a member of our customer support team.
Social Media: You can always DM us on our Instagram or Facebook.

• Do you have a loyalty program or rewards system?

Yes, we have a loyalty program that rewards customers for their purchases. In our offline stores, customers can earn 25 points for every Rs 1000 spent. These points can be accumulated and redeemed for rewards or discounts. Please note that this loyalty program is applicable only for purchases made in our physical stores.

• Can I find your products in offline stores?

Yes, our products are available both online and in select offline stores, excluding promotional items. Choose the shopping method that suits you best.

• Can I sign up for newsletters or product updates?

Absolutely! You can sign up for newsletters and receive product updates. Simply click here to sign up and stay informed about our latest news, promotions, and product releases.

• How do I care for and wash the clothing items?

To properly care for and wash our clothing items, we recommend referring to the label or wash care label attached to the garment. The label provides specific instructions on how to best care for and wash the item to maintain its quality and longevity. Please follow the instructions provided on the label to ensure proper care and preservation of your clothing items.